Privacy Policy

Introduction

This Privacy Policy describes how OYAA and its affiliates (collectively "OYAA", "we", "our", "us") collect, use, share, protect, or otherwise process your information and personal data through our website FORGEAI.PRO (the "Platform"). You may browse certain sections of the Platform without registering. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service or product terms, and agree to be governed by the laws of India. If you do not agree, please do not use or access our Platform.

Information We Collect

We collect personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes personal data provided during sign up or use of the Platform such as name, date of birth, address, telephone or mobile number, email ID, and any information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as bank account details or credit or debit card information, or biometric information such as facial features or physiological information (to enable certain features when opted for), in accordance with applicable laws. You can choose not to provide information by not using a particular service or feature.

We may track behavior, preferences, and other information you choose to provide on our Platform, and compile it on an aggregated basis. We also collect information related to your transactions on the Platform and such third-party business partner platforms.

If a third-party business partner collects your personal data directly from you, their privacy policies will apply. We are not responsible for third-party privacy practices, and we request you to read their privacy policies before disclosing information. If you receive an email or call claiming to be OYAA seeking any personal data like debit or credit card PIN, net-banking, or mobile banking password, do not provide such information. If you have revealed such information, report it immediately to an appropriate law enforcement agency.

How We Use Information

We use personal data to provide the services you request. We may also use your personal data to assist sellers and business partners in handling and fulfilling orders, enhance customer experience, resolve disputes, troubleshoot problems, inform you about offers, products, services, and updates, customize your experience, detect and protect against error, fraud, or criminal activity, enforce our terms and conditions, conduct research, analysis, and surveys, and as otherwise described at the time of collection. You understand that access to products or services may be affected if permission is not provided.

To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses.

Sharing and Disclosure

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.

We may disclose personal data to third parties such as sellers, business partners, and service providers including logistics partners, prepaid payment instrument issuers, reward programs, and other payment options you select. Such disclosures may be required to provide services and products, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, or prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.

We may disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies if required by law or in the good faith belief that such disclosure is reasonably necessary to respond to legal process, enforce our Terms of Use or Privacy Policy, respond to claims of rights violations, or protect the rights, property, or personal safety of our users or the public.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or disclosure, loss, or misuse. Once your information is in our possession, or whenever you access your account information, we adhere to our security guidelines to protect it. However, transmission of information is not completely secure for reasons beyond our control. By using the Platform, you accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure.

Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You can delete your account by visiting your profile and settings on our Platform, which will result in losing all information related to your account. You may also write to us at the contact information provided below for assistance. We may refuse or delay deletion in the event of pending grievances, claims, shipments, or other services. Once the account is deleted, you will lose access to the account.

We retain personal data no longer than required for the purposes for which it was collected or as required under applicable law. We may retain data if necessary to prevent fraud or future abuse or for other legitimate purposes, and may continue to retain data in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data through the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information on the Platform in accordance with this Privacy Policy. If you disclose personal data relating to other people, you represent that you have authority to do so and permit us to use the information accordingly.

You consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you through SMS, instant messaging apps, call, and or email for the purposes specified in this Privacy Policy.

You may withdraw consent by writing to the Grievance Officer at the contact information provided below and mentioning "Withdrawal of consent for processing personal data" in your subject line. We may verify such requests before acting. Withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we reserve the right to restrict or deny provision of services where such information is necessary.

Changes to This Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may notify you about significant changes in the manner required under applicable laws.

Grievance Officer

Insert Name of the Office:

Designation:

Insert Name and Address of the Company:

Contact us:

Phone: Time: Monday - Friday (9:00 - 18:00)